Consumer Frequently Asked Questions

Note: If you would like to suggest other Questions and Answers, please feel free to contact us by email or provide details on our Comments page.

Q: Who makes the Spinny-Doo™ Precision Spinning Top?
A: Spinny-Doo is proudly and exclusively manufactured in Canada by Walker Tech Manufacturing.

Q: How long do Spinny-Doo™ precision spinning tops spin for?
A: Our longest throw lasted 7 minutes, 21 seconds on a glass table, but this has been repeatedly surpassed by customers who have claimed times upwards of eight minutes. That's going to be tough to beat.

Q: What is the best surface for Spinny-Doo™?
A: The best surface is a glass table top, but Spinny-Doo™ will also work nearly as well on other hard surfaces. The smoother and harder the surface, the longer the throw.

Q: How big is a Spinny-Doo™?
A: A Spinny-Doo™ is larger than most other finger tops, measuring roughly 50mm or a small fraction under 2" in diameter and in height. The photo below of a Spinny-Doo sitting atop the dollar bill should give some perspective:
Spinny-Doo Precision Spinning Top beside US dollar bill

Q: Where can I find others who are interested in spinning tops?
A: Many forums exist with interests in spinning tops, but the one we think you'll like the most is "Pocket Top Talk" on Facebook. See the link in the upper-right corner of the website.

Q: When will Spinny-Doo tops be made in Brass, Bronze, Copper, Steel, Titanium, Tungsten, Gold, and Uranium?
A: Once production is underway and we are producing anodized, laser-marked products, we will consider making Spinny-Doo precision spinning tops from other metals.
Note: We will likely try Brass, Bronze, and Copper first. Steel and Titanium are under consideration. Other exotic metals are unlikely.

Q: Can you change the design to make the top smaller, bigger, shorter, taller, etc?
A: We are particularly fond of our design and are not presently considering changing it. We are experimenting with different material densities rather than changing the dimensions of the body. Other variations we are considering include different surface treatments, colors, and printed designs.

Q: When will Spinny-Doo™ tops be available in other fancy colors like Lemon Yellow, Emerald Green, Tangy Orange, and other yummy flavors of the rainbow?
A: At present we have a limited lineup of colors including Matte Finish, Crimson Red, Royal Blue, Midnight Black, and Gold. We will introduce more colors as time goes on, dictated by demands by customers, but also as we work out custom dye processing details with our anodizing suppliers. We are always glad to hear the demands of our customers for specific features, so please let us know what color you're after, and who knows - perhaps we will capture it in our next batch!

Q: When will Spinny-Doo™ tops be available with the Spinny-Doo logo?
A: We are exploring different methods of applying markings to our Spinny-Doo™ tops. Laser marking is still in the plans, but the power requirements of the laser are more than our shop can handle at the moment so we are working with a local laser and tampography marking supplier to do etching and multi-color printing.

Q: What material is Spinny-Doo™ made from?
A: The Spinny-Doo™ Precision Spinning Top is made from 6061-T6511 Aluminum - while more difficult to machine because of 6061's stringy nature, we deliberately avoid free-machining aluminum to prevent the inclusion of lead in our products. Our supplier material test reports show all trace elements to be under 0.05% (500ppm.) To put this into perspective, Industry Canada provides two regulations placing upper limits on lead content in children's products including 600mg/kg (600ppm) for children's jewelry where the underlying material could be exposed, and the "Consumer Products Containing Lead (Contact with Mouth)" regulations which mandate products coming in direct contact with the mouth (e.g. children's crayons, drinking straws, toy harmonicas) contain less than 90ppm (0.009%) lead to be considered safe. Conversely, free-machining metals typically contain 0.2% ~ 4% lead (2,000 ~ 40,000 ppm.) Put simply, we will not make Spinny-Doo™ from high-lead concentration metals.

Q: Why do you list the Spinny-Doo™ at a higher price on eBay.com than on your own website?
A: Unfortunately, eBay and PayPal charge final value fees on the product and on the shipping amounting to $4.47. To offset this cost slightly, we sell it on eBay for roughly $3.00 more. You are encouraged to buy directly through Spinny-Doo.com, which is why we state in the listing, "For further details, please visit our website." We hope you were able to easily discover the website name (spinny-doo.com) and come here to purchase directly from us.

Q: Where is my/Can I get a tracking number for my shipment?
A: Spinny-Doo is shipped using Canada Post's Small Air USA/International Packet Service which does not offer tracking. Unfortunately, Canada Post's tracking services cost nearly as much as the Spinny-Doo itself, making competitive pricing difficult. While we would love to offer you this service, it isn't economical. Fortunately, Canada Post's delivery service has an exceptionally high success rate. We ship hundreds of Spinny-Doo™ without incident.

Q: You're a Canadian company - why are your prices in US dollars?
A: Simple. We sell more tops to the United States than all other places in the world, combined. The US Dollar is therefore the standard by which Spinny-Doo™ is priced.

Q: I haven't received my package yet - what should I do?
A: We sell thousands of Spinny-Doos using Canada Post's Small Air Packet service to every major country with an extremely high success rate (greater than 99.9%). It is therefore highly unlikely that you will not receive your package. It may be on route - have you waited the full 11 business days? It may be delayed; some countries are slower to deliver, or it gets bogged down through customs (locations such as Mexico, Germany, and Russia are notoriously slow (several weeks extra) to finally receive packages. Did you account for statutory holidays for Canada and/or your own country? Was your postal service unable to deliver because you weren't home? Was it accidentally delivered to your neighbor? Is it being held by your local post office? We are naturally concerned if you don't receive your package, but we would like you to exhaust all other possibilities first. Of the very few customer's shipments that were delayed, we stayed in communication throughout and happily learned they received their Spinny-Doos only a week or two after the expected arrival.

Usually, we ask that you give it just a little while longer. And, no matter what happens, we will take care of you.


image: 
Spinny-Doo Precision Spinning Top beside US dollar bill